Refund Policy

Last updated: October 22, 2026

1. Reservations paid at pick-up

If you chose to pay at pick-up, nothing is charged online. You may cancel at any time from My Bookings or by contacting us, at no cost.

2. Reservations paid online (PayPal)

Online payments are processed by PayPal. If you need to cancel a prepaid reservation, contact us as soon as possible with your reservation code. Each request is reviewed case by case, taking into account how close the pick-up date is and any vehicle preparation already made. Approved refunds are returned to the original payment method.

3. If we cancel

If we cancel or terminate a reservation or rental under the Terms of Use, any days paid and not used will be refunded, less any damages, fines, fees or charges incurred under the rental agreement.

4. Timing

Approved refunds are issued through PayPal and usually appear within 5 to 10 business days, depending on your bank or card issuer.

5. Security deposit

The security deposit is 100% refundable. It is released after the vehicle is returned and inspected, provided there are no damages, fines, fuel or cleaning charges, or other amounts due under the rental agreement.

6. Changes and extensions

You can change dates, vehicle, locations or extras, or extend your rental, from My Bookings or by contacting us, subject to availability. Any price difference is charged or credited accordingly.

7. Declined or failed payments

If an online payment is declined or not completed, the reservation remains pending and is not confirmed until payment is received or you choose to pay at pick-up. No charge is made for a failed payment.

8. Contact

Phone / WhatsApp: +1 809 673 5553. Email: .